Refund policy

We want this to be straightforward.

Full refund, no questions asked

• If your report is not delivered within 24 hours of payment, and it's not because of an issue on your end (e.g. an invalid email address), you're entitled to a full refund — just email us.
• If you paid by mistake (duplicate order, wrong company name) and contact us before we've started the investigation, we'll cancel and refund in full.

Once a report has been delivered

Because each report involves real research and analyst time, we don't offer refunds once it's been completed and sent — except where the report is materially defective (for example, it investigates the wrong company, or is missing entire sections it should contain). In that case, contact us and we'll either fix it or refund you.

Managed reports

Since managed reports are scoped individually in conversation with our team before any payment is taken, refund terms for these are agreed with you directly at that time.

How to request a refund

Email hello@kywho.ai with your report reference number (found in your confirmation email) and what happened. We aim to respond within one business day.